Sara Complaint Process
FINE Mortuary College is committed to resolving any potential complaints with remote learning students via the outlined process, as per SARA requirements.
1. Students must first attempt to resolve their complaint by working with the party or parties involved.
2. If the situation remains unresolved, students are encouraged to follow the FMC appeals policy outlined in the FINE Mortuary
3. If the complaint is still not resolved, students complete the online complaint form.
If an issue cannot be resolved internally, you may file a complaint with the Massachusetts Department of Higher Education (DHE). Depending on where you are located, the DHE provides two different complaint forms for students based on their location.
FOR MASSACHUSETTS RESIDENTS AND ONLINE STUDENTS IN NON-SARA MEMBER STATES AND TERRITORIES
After following the outlined grievance and complaint procedures, if the issue is not resolved, a student may contact the Massachusetts Department of Higher Education (DHE) by using the general complaint form. The DHE general complaint form should be used by students who are located in:
• Non-SARA Member States of Territories (e.g., California, Guam, etc.)
In addition, students located in California and Guam may wish to contact their home agencies directly to file a complaint as well:
California Bureau for Private Postsecondary Education
Island of Guam
FOR ONLINE STUDENTS LOCATED IN SARA MEMBER STATES AND TERRITORIES
Information from the DHE’s SARA complaint website is below:
The SARA complaint process is as follows:
1. Students must first attempt to resolve their complaint using internal administrative procedures offered by FINE Mortuary College.
2. After all administrative remedies have been exhausted with the institution, the student may submit a SARA Complaint via the URL below.
3. The Department shall send a copy of the complaint to the institution that is the subject of the complaint.
4. Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.